Privacy Policy

updated as of Sep 11, 2026

Permafrost Innovation Inc. ("PermafrostAI," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of visitors to our website and users of our services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have regarding your information.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our website.

Information We Collect

Information you provide directly

  • Contact details you submit through forms on our site (name, email address, company name, phone number)

  • Information you provide when requesting a demo, subscribing to updates, or contacting us for support

  • Any information you choose to include in messages you send us

Information collected automatically

  • IP address, browser type, device type, and operating system

  • Pages visited, time spent on pages, referring website, and general usage patterns

  • Cookies and similar tracking technologies (see Section 3)

Information from third parties

  • Information from service providers who help us operate our website (for example, analytics or hosting providers)

  • Publicly available information, where relevant to a business relationship

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our website. You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve our website and services

  • Respond to inquiries and provide customer support

  • Communicate updates, products, and services (where you have consented or as permitted by law)

  • Monitor and analyze usage trends to improve user experience

  • Detect, investigate, and prevent security incidents and fraudulent activity

  • Comply with legal obligations

We follow the same core principles that govern all personal data handling at PermafrostAI:

  • Data Minimization: We collect only the information necessary for the stated purpose.

  • Purpose Limitation: Information collected for one purpose is not used for an unrelated purpose without consent or a legal basis.

  • Accuracy: We take reasonable steps to keep personal data accurate and current.

  • Security: We apply technical and organizational safeguards to protect personal data against unauthorized access, loss, or misuse.

How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who perform functions on our behalf (such as hosting, analytics, or customer support tools), under appropriate data protection agreements

  • Legal and regulatory authorities, where required by law or to protect our rights, users, or the public

  • Business transfers, if PermafrostAI is involved in a merger, acquisition, or sale of assets

Any third-party vendor with access to personal data is reviewed for appropriate data protection practices before engagement, consistent with our internal vendor management practices.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. When information is no longer needed, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent, where processing is based on consent

To exercise these rights, contact us using the information in Section 11. We will respond within the timeframe required by applicable law.

Data Security

We maintain technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. In the event of a data breach affecting personal information, we will assess the incident and notify affected individuals and regulators where required by law, following our internal Incident Response Plan.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through appropriate channels.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at security@permafrostai.com.